Exceptions will exist if there is a manufacturer defect.
Returned merchandise is subject to inspection before issuing a refund or exchange. Once product condition is determined, we will issue a refund or exchange the product.
If you would like to return your item(s), please make a copy of your receipt and state your reason for the return on said receipt, and mail your package back via UPS, FedEx or USPS, insured against loss in transit, to:
Attn: Online Returns
5332 E 2nd St
Long Beach, CA 90803
We are not responsible for the return shipping so for your protection use a traceable and insured shipping method for your return (no COD’s will be accepted).
All returned items will be credited back to the credit/debit card used for the order once the item(s) is received. Please allow up 5 business days for credit refunds to be given. Every credit card has different posting cycles; please allow 1-2 billing cycles for your credit to appear on your statement.
Due to the changing nature of our inventory, Jones Bicycles may not be able to accommodate exchanges. If you have an item that you wish to return for another item, please contact us at firstname.lastname@example.org. We will check on the availability of the item and/or size you wish to make an exchange for. Then, simply return the item to the above address for the exchange or, if the item/size is out of stock, a full refund. Shipping fees cannot be refunded. Please note that it may take up to 2 business days from receipt of your return to process your refund. Bicycles and skateboards may only be exchanged only.
Merchandise purchased through jonesbicycles.com may be returned at our retail store with prior approval. Please CLICK HERE for our message submission form to describe your desire to return a purchased item to the store. Merchandise must meet the criteria stated above. Refunds will be processed within 2 business days to the card used to make the online order. Refunds are performed by our online department and cannot be performed at the store. A photocopy of your online purchase receipt will be required in order to process your refund. NO CASH REFUNDS.
Warranties against defects in materials and/or workmanship, on most items, are established and honored by the manufacturer – in most cases claims can be made through the manufacturer directly. Please refer to their web sites and/or documentation included with your purchase.
DAMAGED OR INCORRECT MERCHANDISE
If you received damaged or incorrect merchandise please email us at your earliest convenience. If it’s determined that we made a mistake, we will generate a return label (emailed to you) and instructions for sending the item(s) back for exchange or refund.
If your order arrived damaged, please contact us immediately so we may begin processing a claim with the shipping company (i.e., UPS or USPS). Please hold onto all boxes and packing material, as these will inspected for said claim.
RETURNING A GIFT
If you are returning a gift, we will refund the purchaser's credit card upon receipt of the merchandise.